COVID-19 update: Alectra preserving essential services, protecting employees, customers and the public
Alectra Utilities Control

Mississauga, ON – As a result of the progression of the COVID-19 pandemic, Alectra has activated its Emergency Operations Centre and is working closely with the province and its municipal partners to ensure the health, safety and well-being of its employees, customers and the public.

Call Centre staff are being provided with remote communications capabilities wherever possible. Call waiting times may be longer than normal as this transition is carried out. Customers are advised to visit for routine account services and billing enquiries.

All of Alectra’s operations are being scaled back to focus on the safe and reliable delivery of the following core services:

  • The continued safe and reliable operation of our electricity grid;
  • Emergency power outage and power restoration services, and;
  • Other services required to support emergency field operations and public safety, as required.

We’re here to help 

For our residential and small business customers experiencing difficulty as a result of the COVID-19 pandemic we want to remind customers that we offer several programs to those struggling to pay their electricity bills and that we will not disconnect customers during this time of uncertainty. Customers seeking financial assistance programs can find information at

If you are concerned about a possible postal service stoppage or would prefer not to have manual handling and delivery of your bill, you can switch to paperless billing here. If you have any questions, please call us at 1-833-ALECTRA.

For more information on Alectra’s commitment to its customers visit

About Alectra’s Family of Companies

Serving more than one million homes and businesses in Ontario’s Greater Golden Horseshoe area, Alectra Utilities is now the largest municipally-owned electric utility in Canada, based on the total number of customers served. We contribute to the economic growth and vibrancy of the 17 communities we serve by investing in essential energy infrastructure, delivering a safe and reliable supply of electricity, and providing innovative energy solutions.

Our mission is to be an energy ally, helping our customers and the communities we serve to discover the possibilities of tomorrow’s energy future.

Media Contact: Rachel Bertone, Media Spokesperson | 24/7 Media Line: 1.833.MEDIALN

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