News Releases

April 07, 2020
Mississauga, ON – Alectra is providing 16,800 N95 particulate respirator masks to hospitals across its service territory to help address shortages resulting from the COVID-19 pandemic. Alectra has received calls from hospitals and healthcare providers seeking assistance and will distribute N95 masks to: Royal Victoria Regional Health Centre (Barrie) Guelph General Hospital (Guelph) Hamilton…
March 24, 2020
Mississauga, ON – Effective immediately, Alectra residential and small business customers on Time-of-Use rates will pay the off-peak rate of 10.1 cents per kWh, which is less than half of the on-peak rate (20.8 cents per kWh), at all times and for the next 45 days. The off-peak rates match what customers would normally pay on weekends. Alectra has also suspended service disconnections on…
March 23, 2020
Mississauga, ON – As a result of the progression of the COVID-19 pandemic, Alectra has activated its Emergency Operations Centre and is working closely with the province and its municipal partners to ensure the health, safety and well-being of its employees, customers and the public. Call Centre staff are being provided with remote communications capabilities wherever possible. Call waiting…
March 16, 2020
Mississauga, ON – As the coronavirus (COVID-19) pandemic continues to evolve Alectra is taking active measures to support customers and protect its employees and the public. Recognizing the economic uncertainty for customers across the Greater Golden Horseshoe Area associated with the COVID-19 outbreak, Alectra will work with customers to provide flexible payment terms and will not disconnect…
February 27, 2020
Mississauga, ON – The Electricity Distributors Association (EDA) selected Alectra Utilities for its 2020 Environmental Excellence award, for outstanding efforts to protect and improve the environment, at its annual awards presentation in Toronto. A key factor in selecting Alectra for this achievement was the creation of AlectraCARES; an umbrella program in which all sustainability elements of…
January 30, 2020
The unique energy needs of Canadian communities are as varied as the country’s landscape. In Ontario alone, communities range from sparsely populated rural areas to dense urban centres with differing industries driving the local economies. As demands for electricity continue to increase, distributed energy resources (DERs) have potential to help manage that increasing demand and to provide cost-…
January 28, 2020
Leading utility Alectra Inc. invests $5M in Grid4C via its professional services company Util-Assist Inc. to scale its #1 ranked AI-powered energy analytics As part of the deal, Util-Assist will partner with Grid4C to resell and guide development of leading AI solutions Grid4C, a worldwide leader in artificial intelligence (AI) and machine learning solutions for the energy industry, has…
January 15, 2020
In response to an increase of fraudulent activity in its service territory, Alectra Utilities is alerting customers of a sophisticated phone scam. The phone scam involves customers receiving a disconnection notice and requesting immediate payment over the phone. Alectra Utilities advises customers in advance of any changes to their service or account and never requests immediate payment.…
January 10, 2020
A special weather statement has been issued for Alectra Utilities’ service territory due to forecasted freezing rain accumulation of up to 15mm and wind gusts that could reach 90 km/h over the weekend. These potentially strong gusts and accumulation of rain could cause damage to powerlines. Areas with trees located near wires should take extra precaution as fallen branches that contact power…
December 13, 2019
Alectra Utilities has completed a thorough investigation into the alleged potential breach of information related to City of Hamilton water customers. The investigation has confirmed that no breach of customer information has occurred and Alectra has met all of its applicable privacy obligations. We thank the City of Hamilton for exercising an abundance of caution. Alectra Utilities would like…