Mississauga, ON – In response to an increase of fraudulent activity in its service territory, Alectra Utilities is alerting customers of a sophisticated phone scam. The phone scam involves customers receiving a call from fraudsters requesting immediate payment over the phone. Alectra Utilities advises customers in advance of any changes to their service or account and never requests immediate…

St. Catharines, ON – Alectra Inc. has answered the call from Niagara Health Foundation to support Niagara Health’s front-line workers in their battle with COVID-19 and their ability to stay properly protected while they support patients.  Alectra is donating a unique, made-in-Ontario N95 mask cleaner to Niagara Health. This donation aligns with provincial guidance that indicates using validated…

Mississauga, ON – Communities across the Greater Golden Horseshoe Region are facing significant economic difficulty due to the COVID-19 pandemic. The United Way is providing critical relief by delivering essential services, such as access to food, to thousands of people. To help, Alectra is directing a total of $273,000 to United Way chapters that will provide relief in the 17 towns and cities in…

Mississauga, ON – Food banks across Alectra’s service territory are coping with a significant and growing demand for food as a result of the COVID-19 pandemic. To assist, Alectra is donating a total of $230,000 to food banks across eight communities to help address the challenges that they are facing.  Funds are being directed to the following community organizations: Barrie Food Bank (Barrie…

Mississauga, ON – Alectra is providing 16,800 N95 particulate respirator masks to hospitals across its service territory to help address shortages resulting from the COVID-19 pandemic. Alectra has received calls from hospitals and healthcare providers seeking assistance and will distribute N95 masks to: Royal Victoria Regional Health Centre (Barrie) Guelph General Hospital (Guelph) Hamilton…

Mississauga, ON – Effective immediately, Alectra residential and small business customers on Time-of-Use rates will pay the off-peak rate of 10.1 cents per kWh, which is less than half of the on-peak rate (20.8 cents per kWh), at all times and for the next 45 days. The off-peak rates match what customers would normally pay on weekends. Alectra has also suspended service disconnections on…

Mississauga, ON – As a result of the progression of the COVID-19 pandemic, Alectra has activated its Emergency Operations Centre and is working closely with the province and its municipal partners to ensure the health, safety and well-being of its employees, customers and the public. Call Centre staff are being provided with remote communications capabilities wherever possible. Call waiting…

Mississauga, ON – As the coronavirus (COVID-19) pandemic continues to evolve Alectra is taking active measures to support customers and protect its employees and the public. Recognizing the economic uncertainty for customers across the Greater Golden Horseshoe Area associated with the COVID-19 outbreak, Alectra will work with customers to provide flexible payment terms and will not disconnect…

Mississauga, ON – The Electricity Distributors Association (EDA) selected Alectra Utilities for its 2020 Environmental Excellence award, for outstanding efforts to protect and improve the environment, at its annual awards presentation in Toronto. A key factor in selecting Alectra for this achievement was the creation of AlectraCARES; an umbrella program in which all sustainability elements of…

The unique energy needs of Canadian communities are as varied as the country’s landscape. In Ontario alone, communities range from sparsely populated rural areas to dense urban centres with differing industries driving the local economies. As demands for electricity continue to increase, distributed energy resources (DERs) have potential to help manage that increasing demand and to provide cost-…