Alectra Utilities message to customers affected by COVID-19
Alectra Utilities message

Mississauga, ON – As the coronavirus (COVID-19) pandemic continues to evolve Alectra is taking active measures to support customers and protect its employees and the public.

Recognizing the economic uncertainty for customers across the Greater Golden Horseshoe Area associated with the COVID-19 outbreak, Alectra will work with customers to provide flexible payment terms and will not disconnect customers during this time of uncertainty.

Alectra Utilities prepares year-round for the unexpected and is equipped to deliver reliable service to its customers across 17 communities, even in uncertain times. Alectra has initiated detailed pandemic plans to ensure the health, safety and physical well-being of customers, employees and the public. This includes closing our payment drop boxes, restricting visitor access to our facilities, ensuring that our facilities are frequently cleaned, common workplace surfaces and areas are disinfected, and social distancing and work-from-home procedures have been put in place for employees where possible.

“I want our customers to know that we are focused on meeting their needs, and the needs of the communities we are operating in”, said Brian Bentz, President and CEO, Alectra Inc. “We are closely monitoring the situation as it unfolds and will continue to take all necessary precautionary measures to ensure the safety of our customers, employees and the public.”

Here’s how we can help: 

For customers experiencing financial hardship as a result of the COVID-19 pandemic we want to remind customers that we offer several programs to those struggling to pay their electricity bills. Customers seeking financial assistance programs can find information at

If you are concerned about a possible postal service stoppage or would prefer not to have manual handling and delivery of your bill, you can switch to paperless billing here. If you have any questions, please call us at 1-833-ALECTRA

For more information on Alectra’s commitment to its customers visit

About Alectra Utilities 

Serving more than one million homes and businesses in Ontario’s Greater Golden Horseshoe area, Alectra Utilities is now the largest municipally-owned electric utility in Canada, based on the total number of customers served. We contribute to the economic growth and vibrancy of the 17 communities we serve by investing in essential energy infrastructure, delivering a safe and reliable supply of electricity, and providing innovative energy solutions. 

Our mission is to be an energy ally, helping our customers and the communities we serve to discover the possibilities of tomorrow’s energy future. 

Media Contact: Rachel Bertone, Media Spokesperson | 24/7 Media Line: 1.833.MEDIALN

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