Mississauga, ON – As the coronavirus (COVID-19) pandemic continues to evolve Alectra is taking active measures to support customers and protect its employees and the public. Recognizing the economic uncertainty for customers across the Greater Golden Horseshoe Area associated with the COVID-19 outbreak, Alectra will work with customers to provide flexible payment terms and will not disconnect…

Mississauga, ON – The Electricity Distributors Association (EDA) selected Alectra Utilities for its 2020 Environmental Excellence award, for outstanding efforts to protect and improve the environment, at its annual awards presentation in Toronto. A key factor in selecting Alectra for this achievement was the creation of AlectraCARES; an umbrella program in which all sustainability elements of…

The unique energy needs of Canadian communities are as varied as the country’s landscape. In Ontario alone, communities range from sparsely populated rural areas to dense urban centres with differing industries driving the local economies. As demands for electricity continue to increase, distributed energy resources (DERs) have potential to help manage that increasing demand and to provide cost-…

Leading utility Alectra Inc. invests $5M in Grid4C via its professional services company Util-Assist Inc. to scale its #1 ranked AI-powered energy analytics As part of the deal, Util-Assist will partner with Grid4C to resell and guide development of leading AI solutions Grid4C, a worldwide leader in artificial intelligence (AI) and machine learning solutions for the energy industry, has…

In response to an increase of fraudulent activity in its service territory, Alectra Utilities is alerting customers of a sophisticated phone scam. The phone scam involves customers receiving a disconnection notice and requesting immediate payment over the phone. Alectra Utilities advises customers in advance of any changes to their service or account and never requests immediate payment.…

Mississauga - A special weather statement has been issued for Alectra Utilities’ service territory due to forecasted freezing rain accumulation of up to 15mm and wind gusts that could reach 90 km/h over the weekend. These potentially strong gusts and accumulation of rain could cause damage to powerlines. Areas with trees located near wires should take extra precaution as fallen branches…

Alectra Utilities has completed a thorough investigation into the alleged potential breach of information related to City of Hamilton water customers. The investigation has confirmed that no breach of customer information has occurred and Alectra has met all of its applicable privacy obligations. We thank the City of Hamilton for exercising an abundance of caution. Alectra Utilities would like…

The busy holiday season is primetime for scammers looking to take advantage of unsuspecting victims – especially leading into weekends. In response to increased fraudulent activity across Ontario, Alectra Utilities, Hydro One, Hydro Ottawa and Toronto Hydro are joining forces to increase awareness about ongoing sophisticated scams targeting utility customers. Some common tactics fraudsters use…

Today Hydro One Networks Inc. (Hydro One), Ontario’s largest electricity transmission and distribution company, and Alectra Utilities announced they expect to complete approximately $250 million of work in the Hamilton area by 2022 to upgrade local electricity infrastructure and improve service reliability. As part of these plans to strengthen the electricity grid in the Hamilton region,…

HAMILTON – Freezing rain, wet snow and high winds are damaging powerlines as a result of tree contacts and causing numerous outages. Across the service territory approximately 18,600 homes and businesses are without power. Most outages are in the Hamilton and St. Catharines areas. Alectra emergency crews are gradually restoring  power as repair work proceeds, and will be continuing this…